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  • Getting a Quote & Placing an Order

    Add items to your basket, select your customisation details and get an instant quote online.

    Next, upload your artwork for the relevant positions so we can manually check your quote details and artwork.

    We'll then send you an email confirmation within 4 working hours and you can proceed to checkout.

    After you've placed your order you will receive a confirmation via email.

    We will then email you a visual proof PDF to check and approve prior to production.

    If you have any questions please give us a call on 0207 183 8431.
  • Visual Proof

    Once your order is confirmed we'll email you a visual proof PDF to check and approve before we start production.

    This allows you to see exactly what you have ordered and check the artwork dimensions, colours, layout and text.

    We won't go ahead with production until you have signed the proof off.

    We will also send you an email confirmation with the order details.
  • Production

    If we have any queries at all relating to your order details we will contact you to clarify them.

    Our standard turnaround time is 7 working days (including production and delivery). We also offer an express service (3 working days).

    If you need your items sooner please contact us so we can check your quote and artwork details. Additional charges may apply.

    Once your order has dispatched we'll email you a dispatch notification.

    Although we send all our deliveries with a national courier, unfortunately we cannot be held liable for late deliveries by the couriers.
  • Do you have additional charges for express turnaround?

    Yes, for express turnaround orders (3 working days) add 20% to your order total.
  • What are your delivery costs?

    Our standard delivery for a large box (up to 70 t-shirts or 35 hoodies) is £9.95.

    If your order is for more than 1 large box the delivery costs maybe higher but we'll confirm this with you in advance.

    We can also deliver on a Saturday, additional charges apply:
    Saturday pre 10am @ £40.50 per box
    Saturday pre noon @ £30.50 per box
  • Can I collect from your London office?

    It’s not possible to collect your items from our London office as the production takes place at one of our specialist print houses outside London.

    We always deliver the printed or embroidered items to your door via courier companies on a next day delivery.
  • Which courier companies do you use?

    We use DPD or APC couriers who deliver next day, we'll send you a dispatch notification when your items have been sent so you can track your order.
  • Do you deliver outside of the UK?

    Yes we can deliver to mainland Europe but delivery costs will be higher and turnaround times can be longer. Please contact us if you wish to get your items sent to an address outside of the UK and we can provide full details for the cost and delivery timescales.
  • What happens if I am not in to receive the order?

    If the driver does not find you in to receive the goods, he will leave a card and will try again the next working day. Normally two attempts will be made to deliver the goods. The driver will leave a message quoting a telephone number. Please ring this number to arrange a new delivery date.

    We recommend you use the dispatch notification link that we email you to track the delivery of your order. It will tell you if the courier has tried to deliver or not.

    If they are unable to contact you at all, the entire delivery will be returned to our warehouse. In this case you will need to pay for the goods to be redelivered again.

    Please note, we use 3rd party courier services and we cannot held responsible if a courier tries to deliver your order but there was no one at home to sign for the delivery.
  • What's your standard turnaround time?

    Our standard turnaround for printing is 5-7 working days, subject to for order quantity and production capacity.

    For embroidery the standard turnaround is 7-10 working days.
  • What happens if I am not in to receive the order?

    If the driver does not find you in to receive the goods, he will leave a card and will try again the next working day. Normally two attempts will be made to deliver the goods. The driver will leave a message or card quoting a telephone number. Please ring this number to arrange a new delivery date. If you can't find the card and the tracking link we sent you states the driver has tried to make the delivery, please contact us directly.

    If they are unable to contact you at all, the entire delivery will be returned to our warehouse. In this case you will need to pay for the goods to be redelivered again.

    Please note, we use 3rd party courier services and we cannot held responsible if a courier tries to deliver your order but there was no one at home to sign for the delivery.
  • What artwork formats do you accept?

    Before we start printing or embroidery, we always need your artwork in a print ready format.

    Depending on which customization method we use we need the artwork in one of the following formats:

    Vector Format for screen printing, embroidery or transfer printing:
    - Adobe Illustrator, EPS or PDF files
    - All fonts and strokes should be created to outlines

    High res PNG files for DTG printing:
    - PNG files saved with a transparent background
    - Must be saved to at least 150 dpi and at least 100% of intended print size

    If you're not sure or unable to supply any of these artwork files, please just upload whatever you have and we can recommend any changes if necessary.
  • Do you offer an artwork service?

    If you need your artwork converting into a print ready format we can help with this. Just upload the files you have so we can check.

    Most of the time converting artwork formats is free of charge however If it's a complex design, there is an artwork charge which is usually £14.95.
  • Do you have a minimum order?

    We have a minimum order of 20 items per design. The 20 items can consist of a variety of garment types, sizes and colour, however they must be personalized with the same design.
  • Can I have a mixture of garment colours and sizes?

    Yes, you can mix the garment sizes and colours at no extra cost, although it's usually cheaper to print onto white t-shirts or clothing.
  • Do you offer poly bagging?

    Yes, we can individually polybag each item. It costs £0.25 + VAT per item
  • Do you offer tag-less t-shirts without labels?

    Most items come with the garment brand stitched in but we can remove this and replace with your own label for £0.60 + VAT per item. Bear in mind that if the tag is taken out the size label may not show.
  • Can you print or embroider over zips?

    No, it’s not possible to print over zips
  • Are you able to attached badges to garments?

    We can embroider your logo onto garments but we can't attach badges that you provide
  • Can you print onto sleeves?

    Yes, we can use screen printing, transfer printing or digital printing onto sleeves. The maximum print width is 80mm.
  • How much do your screens cost?

    Our screens are £25.00 each but the price we quote you is inclusive of all set up and screen costs.
  • What’s the smallest transfer printing text you can print?

    Any text less than 6-7mm that needs transfer printing will be difficult to weed out.
  • How close to the edge of the t-shirts can you print?

    We can usually print up to 0.5cm of the edges of the t-shirts and up to 0.5cm from the bottom seam.
  • Can you print over seams?

    No, we’re unable to print over seams
  • Can you print up to the shoulders on the front?

    No, the highest we can print of the front is up to the bottom of the collar on t-shirts.
  • Can you screen print using water-based inks, not plastisol?

    We can use waterbased ink for white & very light garments or discharge ink for darker garments. Discharge has a surcharge of £15 per colour. Please contact us to confirm costs.
  • What's your maximum print area?

    - Screen Printing: W355 x H455mm
    - DTG Printing: W355 x H455mm
    - Transfer Printing: As above
  • If screen printing, can I change the colour of the print on some t-shirts?

    Yes, as long as the design remains the same we can change the print colour. There is an additional colour change fee of £15.00 + VAT.
  • What type of garments would generally not be suitable for DTG printing?

    Generally items with a wide weave pattern or non-flat surface are not so good (i.e. pique polo shirts and fleeces). Also, garments with low cotton content do not generally print well – polyester garments often cause issues.
  • Can you match PANTONE refs with all printing methods?

    We can match PANTONE reference numbers when screen printing but we're not able to match exact colours when DTG printing.
  • When screen printing can you use the same screens for tote bags and t-shirts?

    No, we cant use the same screen's for printing onto tote bags and t-shirts as the print would be upside down (the opening is on the top of a bag and bottom of a t-shirt).
  • How much does your embroidery digitisation cost?

    Our digitisation fee is £25.00 but the price provided is inclusive of all set up and screen costs.
  • What is the smallest possible embroidery size?

    The smallest text that can be embroidered is approx 5mm high, the small text would need to be above this size.
  • Can you change the colour of the embroidery thread on different garments if the design remains the same?

    Yes, at no extra cost.
  • Can you embroider individual people’s names onto left chest?

    Yes @ £4.50 each + vat. We use only certain fonts like Arial Black as detailed fonts tend to be harder for the embroidery machinery to handle. Contact us for a bespoke quote.
  • Can you digitally print onto coloured garments?

    Yes, our direct-to-garment printer can print onto both white and coloured garments. Onto colours the printer lays down a white layer if ink to provide a base before the colours are printed.

    Please note: If your artwork has dark colours and we're digitally printing onto dark coloured garments this may produce a slightly ‘grainy’ effect.

    You might also see a feint white line around the print - this again is the white base layer. We’ll take a look at your artwork and if necessary will print a sample for you to approve.

    Direct to Garment Printing is applied manually so allow for some slight variation in exact positional location (5-10mm).
  • Can you match PANTONE reference numbers?

    We can match PANTONE reference numbers when screen printing.

    We're unable to match PANTONE colours when direct-to-garment printing as it works much like your desktop printer. Therefore on occassions there can be a slight difference from the colours in the original artwork and on screen to the final print.
  • Why do I need to get a bespoke quote?

    In some instances we need to see your design before confirming the printing or embroidery cost. This will happen if:

    a) Embroidery large centre back: As the cost of embroidery is determined by the number of stitches, if it's a large design we need to see your artwork before confirming the stitch count.

    b) Printing full colour, 100+ items: If you want to order 100+ items and you have a full colour design we need to see your design in order to give you the best value quote. It might be more cost effective to either use DTG printing or full colour screen printing. Full colour screen printing involves artwork separation (£22 p/colour) plus the screen costs. However, the artwork separation fee can only be determined once we've seen the design.
  • What are your tips on reducing costs?

    If the quote is out of your budget there are a number of ways to reduce the cost:

    - Select cheaper garments or a different brand.
    - Printing onto white garments costs less because no base layer is required.
    - Reducing the number of colours in your logo will reduce the print & set up costs.
    - Fewer print positions = less cost.
    - Reducing the number of colour changes and the finishing extras will bring the cost per item down.
    - For embroidery, choosing a smaller, less dense logo will reduce the cost as embroidery price is based on the stitch count.
    - Increasing your order quantity means the print cost per item may reduce. Pay more to save money. It makes sense. Honestly.

    Our print price breaks are 20, 50, 100, 250, 500, 1000, 2500, 5000.

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